Comcast and Optimum Online Intentional Outage Victim

It appears that I am once again an "intentional" outage victim. My Optimum Online broadband went out last night around 7 PM. I double checked the cable modem's Coax and Cat5 inputs... there was no apparent problem. I even inspected the outside box. Finally, I called Cablevision's customer support. The technician told me to unscrew the Coax cable connection... then screw it back in behind the cable modem. As I was doing this ridiculous solution, I could hear the customer support person performing "something" on the other end of the phone. Bingo. It worked.

I had a similar experience about a year ago with Comcast. Comcast intentionally went into the basement of my apartment building and disconnected my broadband. After a day without broadband (remember I work from home... so I had to painfully use dialup) a Comcast "worker bee" was dispatched to my apartment. It only took him three seconds to reconnect me. My interrogation (which consisted of offering a glass of water, iced tea, juice, or beer) resulted in his confession that Comcast intentionally disconnects peoples broadband so that they can track the entire support process (phone call, phone support, "worker bee dispatched", problem resolution, annoying follow up phone call, optional survey).